• Kroger, Ralph Lauren And The ‘Location Of Things’: Can AI Humanize The Employee Experience?

    February 22nd, 2019

    More retailers are using customer tracking and AI technologies in-store and this can turn employees into experience engineers. But using the data collected from these devices takes more than training — it needs a human touch. Here’s what some big brands are doing, and three expert guidelines.

  • Cash, Interrupted: What Shoppers Can Expect From Retail-Hungry ATMs

    December 12th, 2018

    The number of cash-dispensing ATMs is nearing saturation in the U.S., at 500,000, while consumers are relying less on cash. So ATM makers are finding new uses for their technologies, and it’s increasingly in the store aisle. Here’s what shoppers can expect.

  • What Shoppers Should Expect From A $15 Hourly Retail Wage

    October 17th, 2018

    Amazon’s plan to raise its hourly wage to $15 is driven by a responsibility to treat its workers better, but it comes when demand for talent is rising. Here’s what shoppers can expect for $15 an hour, and how Publix, Wayfair and others prove that good experience takes more than money.

  • Loyalty In Question: What To Learn From Nordstrom, Victoria’s Secret Rewards Changes

    October 5th, 2018

    Nordstrom, Victoria’s Secret and Abercrombie & Fitch are among retailers revamping all or part of their loyalty program initiatives. But are these changes the result of organic brand evolution or a Band-Aid effort to boost lagging sales? Three factors support evolution, and not sales.

  • 5 Ways Kroger’s Investment In Tech And Experience Will Change All Grocery

    October 2nd, 2018

    Kroger’s sales growth has slowed slightly, but that doesn’t mean the chain is losing market share. Rather, it reflects necessary moves to appeal to a shopper base that demands better service, experiences and quality at lower prices. Here are five ways shoppers should benefit across the industry.