• The Amazing Retail Revival: How Joann, Office Depot (And Even Nordstrom) Are Staying Relevant

    July 10th, 2018

    One might not expect a septuagenarian sewing maven to have much fight in her, but the retail chain Joann is proving it does. So are a variety of other merchants, from record stores to shoe brands, relying on ingenuity and wisdom to prove they are not obsolete.

  • Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers

    July 3rd, 2018

    Shoppers are spending less face time with store employees and it’s turning the definition of a memorable experience upside down. It also presents an opportunity for creative retailers to offer “value-unique” services. Here’s how some smart retailers do it.

  • Fraudsters Are Posing As Retailers And Trying To Friend You: How To Stop It

    June 18th, 2018

    In their quest for delivering the best digital experiences, retailers have made themselves vulnerable to cyber criminals. In this story, Sam Small of social media security firm ZeroFox explains how retailers and shoppers can protect against fraudsters trying to access protected data.

  • Amusing The Shopper: 5 Ways To Make Shopping Fun Again

    May 31st, 2018

    Despite efforts to appeal to customers through artificial intelligence, virtual reality and shopping apps, retailers are not injecting enough fun into the shopping trip, new research shows. In fact, consumers said they are more likely to have fun at work. Here’s five ways to make retail fun again.

  • 4 Ways The Demise Of Plenti Will Go On To Reward Shoppers

    May 23rd, 2018

    The shutdown of the Plenti rewards program may suggest the American market isn’t ready for coalition loyalty. But perhaps it’s just a matter of its application. In fact, U.S. shoppers may experience ongoing benefits from Plenti’s demise.