SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘retail technology’
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Robots Are Taking The Store At Kroger, Walmart And Whole Foods. What Could Go Wrong?
August 2nd, 2019Robots are mingling in our groceries: At Giant Foods, they are looking for spills and at Walmart they are checking prices. But as merchants increasingly incorporate robots into the shopping experience, let’s hope they also are learning from a few mistakes. Here are three fails, and three benefits.
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Kroger, Ralph Lauren And The ‘Location Of Things’: Can AI Humanize The Employee Experience?
February 22nd, 2019More retailers are using customer tracking and AI technologies in-store and this can turn employees into experience engineers. But using the data collected from these devices takes more than training — it needs a human touch. Here’s what some big brands are doing, and three expert guidelines.
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The Soup Has A Familiar Face: How Artificial Intelligence Is Really Changing The Store
February 2nd, 2019Facial recognition and artificial intelligence may seem futuristic, but their roles are far more basic for retailers. Most are using these advancements to simply understand the factors behind purchase choices — not to wow shoppers. This story includes four outcomes for shoppers.
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Value-Unique Services: 3 Ways Domino’s, First Watch And Others Serve Customers
July 3rd, 2018Shoppers are spending less face time with store employees and it’s turning the definition of a memorable experience upside down. It also presents an opportunity for creative retailers to offer “value-unique” services. Here’s how some smart retailers do it.
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3 Ways Retailers Can Use Facial Recognition To Create Better Experiences
March 22nd, 2018Facial recognition in smartphones is contributing to a broader acceptance of the technology as a security measure among consumers. This should lead to major changes in the retail experience, from theft prevention to personalized marketing. But are shoppers ready?
