SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘online returns’

  • Kohl’s, Amazon And The Cycle Of Returns: 4 Ways To Manage A Monster

    May 10th, 2019

    Kohl’s agreement to accept Amazon returns at all of its stores presents obvious upsides for the brick-and-mortar chain, notably foot traffic. But it also helps relieve Amazon of an increasingly cumbersome, and expensive, issue. How online retail is trying to get its arms around returns.

  • Sales, Shmales; Return Policies Could Define This Holiday Season

    December 12th, 2017

    More shoppers, especially online shoppers, are passing up brands that do not offer easy return policies, but many retailers have yet to transform the experience into a critical factor of sales. From Wal-Mart’s return app to “return bars,” here are some examples that may change retail.