• Macy’s Revival Means Plenty Is In Store For Star Reward Members

    March 15th, 2018

    Macy’s recent financial turnaround is attributed to several factors, including the relaunch of its Star Rewards program. Changes to the program indicate Macy’s may be finding rewards memberships more lucrative than its credit card business. It’s about time.

  • People Both Want And Don’t Want To Shop On Thanksgiving: How Retail Can Manage The Split

    November 21st, 2017

    Many shoppers say they prefer retailers to remain closed on Thanksgiving, yet several major chains will be open this year. Does customer loyalty factor into the retail decision? A look into shopper behavior reveals the thoughts behind their choices.

  • Makeup Remover: 3 Ways To Capture The Shopper In The Evolving Beauty Aisle

    September 18th, 2017

    The beauty aisle’s greatest enhancement isn’t in ingredients or promises, but in deals. Competition from new retail channels is forcing traditional beauty brands and retailers to offer up discounts that would make some lip-lined mouths drop open.

  • Is Macy’s Walking In Discounter Shoes? The Brands May Decide

    June 16th, 2017

    Macy’s move into self-service shoe departments has some saying it is adopting a discount model in order to survive. But it may not have a choice. Will its efforts to balance shopper desires with exclusive brands help it stand apart, or blend it in with other value chains?

  • Your Favorite Retailer Has Filed For Bankruptcy; Now What?

    May 3rd, 2017

    Nine large retailers have filed for Chapter 11 bankruptcy protection so far in 2017, the same as in all of 2016. For consumers, this presents a range of considerations from whether to put an item on layaway to buying gift cards. Some bankruptcy experts provide consumer advice.