SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘Kroger’
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Research: Half Of Shoppers Buy Perishables Online, And It’s Changing Customer Service
June 20th, 2019A recent international survey of supermarkets and consumers reinforces that online grocery shopping is heading in just one direction, and this means food stores must change online and in-store services. A look at research results, and how they are playing out among leading grocery chains.
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Thinking Out Of The Eco-Box: 4 Ways Amazon, Kroger, Walmart Will Change Shopping
May 24th, 2019Nearly 25% of consumers would pay more for products that come in eco-friendly packaging, and retailers are lining them up. Walmart, Amazon, Kroger and other major retailers are on a quest to reduce packaging by 2025 or sooner. So what will that future look like?
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Why Can’t Amazon Convert Prime Shoppers Into Whole Foods Shoppers?
April 13th, 2019Most of Whole Foods shoppers are likely to be Amazon shoppers and even Prime Members, but how many of Amazon’s 100 million U.S. members regularly shop at Whole Foods? Fewer than 20%, despite Amazon’s ongoing efforts. Here’s why.
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Final Four Of Mass Retail: The Battle Of Walmart, Kroger, Amazon And Target
April 9th, 2019Mass retailers have been courting customers with technology, delivery and selection, but what about pure enjoyment? This story analyzes the strengths and weaknesses of four leading mass merchants, and whether overall customer experience can carry them to the endgame.
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Kroger, Ralph Lauren And The ‘Location Of Things’: Can AI Humanize The Employee Experience?
February 22nd, 2019More retailers are using customer tracking and AI technologies in-store and this can turn employees into experience engineers. But using the data collected from these devices takes more than training — it needs a human touch. Here’s what some big brands are doing, and three expert guidelines.
