• The Soup Has A Familiar Face: How Artificial Intelligence Is Really Changing The Store  

    February 2nd, 2019

    Facial recognition and artificial intelligence may seem futuristic, but their roles are far more basic for retailers. Most are using these advancements to simply understand the factors behind purchase choices — not to wow shoppers. This story includes four outcomes for shoppers.

  • Is 2019 The Year Of Paid Loyalty? Lululemon, CVS and Loblaw Are Game To Find Out

    January 9th, 2019

    Loyalty programs are so pervasive the perks that once made members feel special are now expected. So Lululemon, CVS and other brands are testing paid memberships, betting shoppers would rather spend more to be part of a select group of cohorts. Three factors will prove whether the idea pays off.

  • 8 of 2018’s Best Retail Trends: Learning From Kroger, Walmart, Lidl And Others

    December 27th, 2018

    From rising youth to the European invasion to the commerce of health, several less-than-expected events shaped retail in 2018. They will inform what it looks like in 2019. Here are eight promising 2018 retail trends and what shoppers should learn from them.

  • What Shoppers Should Expect From A $15 Hourly Retail Wage

    October 17th, 2018

    Amazon’s plan to raise its hourly wage to $15 is driven by a responsibility to treat its workers better, but it comes when demand for talent is rising. Here’s what shoppers can expect for $15 an hour, and how Publix, Wayfair and others prove that good experience takes more than money.

  • 5 Ways Kroger’s Investment In Tech And Experience Will Change All Grocery

    October 2nd, 2018

    Kroger’s sales growth has slowed slightly, but that doesn’t mean the chain is losing market share. Rather, it reflects necessary moves to appeal to a shopper base that demands better service, experiences and quality at lower prices. Here are five ways shoppers should benefit across the industry.