SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘CX’

  • The Soup Has A Familiar Face: How Artificial Intelligence Is Really Changing The Store  

    February 2nd, 2019

    Facial recognition and artificial intelligence may seem futuristic, but their roles are far more basic for retailers. Most are using these advancements to simply understand the factors behind purchase choices — not to wow shoppers. This story includes four outcomes for shoppers.

  • Class of 2019: The Most Promising Retail Concepts On The Horizon

    January 7th, 2019

    Let’s not linger too long on the closures of so many stores in 2018. In the months to come, many emerging brands, from Allbirds to Yumble, have the opportunity to become new household names. Among the dozens of up-and-coming retail brands, we selected a class of 10.

  • Reinventing The Storefront: How 3 Tenacious Retailers Are Doing It

    August 9th, 2018

    Online retail sales continue to climb, but consumers still prefer to shop in stores, research shows. Following are a few reasons why. Executives from three national chains — Pet Supplies Plus, The Spice & Tea Exchange and Winmark — share practical tips on how they pull shoppers into their stores.

  • Etsy Has Raised Its Artisan Fees: 5 Ways In Which The Shopper Experience Could Change

    July 20th, 2018

    In mid-July Etsy will raise the fee it charges its artisan vendors, and many are weighing their options as they consider the effect to their small-business models. Here are five ways the fee could change the customer experience.

  • Amusing The Shopper: 5 Ways To Make Shopping Fun Again

    May 31st, 2018

    Despite efforts to appeal to customers through artificial intelligence, virtual reality and shopping apps, retailers are not injecting enough fun into the shopping trip, new research shows. In fact, consumers said they are more likely to have fun at work. Here’s five ways to make retail fun again.