SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘CX’

  • Best Buy Is Flexing Its Merchandising Muscle With Fitness Equipment; How Far Can It Run?

    June 27th, 2019

    Electronics chain Best Buy is adding fitness showrooms to more than 100 stores, jumping on a treadmill of growth fueled by tech-enabled workout equipment. It’s not the brand’s first big wellness endeavor, however. How Best Buy’s showroom training could cross into other services, with one risk.

  • Will Consumers Rent Home Furnishings? Ikea and Rent The Runway Think So.

    March 19th, 2019

    Rent The Runway’s entry into temporary home furnishings signifies an important retail shift — accommodating non-committal consumerism. And this is just the start. The sharing economy accommodates renting and swapping across many categories. Here are five merchants taking the leap.

  • The Soup Has A Familiar Face: How Artificial Intelligence Is Really Changing The Store  

    February 2nd, 2019

    Facial recognition and artificial intelligence may seem futuristic, but their roles are far more basic for retailers. Most are using these advancements to simply understand the factors behind purchase choices — not to wow shoppers. This story includes four outcomes for shoppers.

  • Class of 2019: The Most Promising Retail Concepts On The Horizon

    January 7th, 2019

    Let’s not linger too long on the closures of so many stores in 2018. In the months to come, many emerging brands, from Allbirds to Yumble, have the opportunity to become new household names. Among the dozens of up-and-coming retail brands, we selected a class of 10.

  • Reinventing The Storefront: How 3 Tenacious Retailers Are Doing It

    August 9th, 2018

    Online retail sales continue to climb, but consumers still prefer to shop in stores, research shows. Following are a few reasons why. Executives from three national chains — Pet Supplies Plus, The Spice & Tea Exchange and Winmark — share practical tips on how they pull shoppers into their stores.