SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘Customer Loyalty’

  • Just In Time For Valentine’s Day: 10 Lovable Retail Stories From Starbucks, Alibaba And More

    February 14th, 2019

    Trends, traditions and technologies come and go, but our love affair with retail remains strong; it just enters different stages. Great stories emerge every day, giving us new reasons to fall head over heels. Here are 10 such tales from traditional to newly founded merchants.

  • 15 Revelations From Trader Joe’s Podcast, From The Parking To Deer Stew

    June 14th, 2018

    Trader Joe’s five-part podcast, “Inside Trader Joe’s,” is a playful behind-the-scenes tour of a grocery chain known for uncommon fare, Hawaiian shirts and competitive prices. It also reveals curious insights, from its Darwinian food tastings to pricing bananas. Here are 15.

  • 4 Ways The Demise Of Plenti Will Go On To Reward Shoppers

    May 23rd, 2018

    The shutdown of the Plenti rewards program may suggest the American market isn’t ready for coalition loyalty. But perhaps it’s just a matter of its application. In fact, U.S. shoppers may experience ongoing benefits from Plenti’s demise.

  • Gaining Shopper Trust Through Advisory Panels: The Nordstrom Way

    September 28th, 2017

    Influential retailers are turning to shoppers to provide direct feedback on products and services in return for sharing their opinions and special offers. Shopper panels also have a hidden bonus: They enable merchants to gather further data from their most influential customers.

  • Using Artificial Intelligence Both In Apps And In The Aisles

    February 3rd, 2017

    Artificial intelligence has now crossed the radar of 2017 retail trends, thanks to Amazon, Google and IBM’s Watson. Major merchants from Macy’s to The North Face and now Staples use it to improve the customer experience, but are they lagging behind online-only merchants on the technology?