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Queen’s Business Club Toronto

November 27, 2012 @ 6:00 pm - 8:30 pm


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The complex sea of consumer marketing is presenting unprecedented challenges for today’s organizations. Several powerful forces in market conditions, from the fragmentation of the media to privacy concerns, are converging to alter the environment in which we compete, and only the most innovative and creative organizations will stay afloat. How will today’s tools guide us to a prosperous future? The answers lay not so much in the existence of consumer data, but in the practices used to responsibly collect it and put it to work.

Bryan Pearson, author of the bestselling book, provides a sneak peak into the most effective use of data to create emotional loyalty. Drawing on 20 years of firsthand experience and research, Bryan will share his secrets to building customer intimacy in an information age while also navigating the minefields of privacy. From weathering the major forces that are altering marketing to empowering employees through customer data, Bryan provides the tools to make the Loyalty Leap.

Building relevant communications that engage consumers when they want, wherever they are
The common myths behind the privacy debate and a challenge to critics who equate data-usage marketing with for-profit spying
The powerful strength of Enterprise Loyalty
How to close the customer commitment gap through meaningful communications
The difference between customer intimacy and loyalty, and how to use it to drive growth

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November 27, 2012
6:00 pm - 8:30 pm


National Club
303 Bay Street Toronto Canada


Queen’s School of Business
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February 21, 2020
11:39 am