December 5: Loyalty Links & Likes

Here are a few loyalty links that caught my eye this week.

1. Shred the Punchcards: Belly Updates Customer Loyalty Programs — TIME

Belly has been getting a lot of attention. Find out why the loyalty program has more than 600,000 users.

2. The Best Way to Win Repeat Customers — Entrepreneur

Social media guru Gary Vaynerchuk talks about the importance of getting to know the customer – not just what they buy – in order to win loyalty.

3. Kroger’s 3Q a glimpse at customer loyalty push — CBSNews

The grocery store loyalty war is brought front and center in this story discussing what Kroger plans to do to keep customers.

4. Office Depot Customer Service: Competition Is Right Next Door — CustomersThatStick

It’s always nice to hear about exceptional customer service, especially when it comes from a loyal customer.

5. Why Businesses Should Use Social Media For Customer Service — Forbes

Social media ROI is one reason brands should go social, learn about some of the other ones including Zappos unique approach to social here.

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