SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘Customer Intimacy’
-
A Mint Worth of Information on Your Pillow
April 15th, 2013Most people hear the word “creepy” and think of haunted houses, but a recent story has me wondering if it [...]
-
When Data Comes in Cylinders, Privacy Should Have a Safety Belt
April 1st, 2013It is often said that life imitates art. But with the latest automotive technology now appearing in vehicles, it may [...]
-
Secreting Loyalty Out of Customer Satisfaction
March 25th, 2013Customer satisfaction is the Trojan horse of loyalty. Companies must not mistake one for the other. If customer satisfaction is [...]
-
Putting “The Real Thing” on Paper: Learning from Coca-Cola’s Liquid Ideas
March 18th, 2013If you were to open a picture book that told your brand story, what do you envision would be on [...]
-
Old-fangled ways to win trust in a new-media world
February 18th, 2013When it comes to the brands they trust, Americans are actually more atwitter about new social media than old-school innovations. [...]
