SEE ALL POSTS FROM BRYAN'S BLOG Posts Tagged ‘Customer Experience’
January 31st, 2017
If the closest distance between two people is a smile, as the pianist Victor Borge once suggested, then wouldn’t a […]
January 30th, 2017
Ask global retail consultant Wendy Liebmann to name the retail industry’s person of the year, and she’ll say it’s the […]
January 5th, 2017
Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends they believe will merge in 2017.
January 4th, 2017
We may not be giving away partridges and drummers for the holidays, but no doubt people are spending a lot on gifts. They also are doing so in creative new ways. I scoured holiday survey results from six sources and plucked 12 surprising data points about the holidays.
December 22nd, 2016
Plans by Starbucks CEO Howard Schultz to launch a chain of luxury coffee bars will test the lengths people may go to for a good cup of joe. Or is he tapping into a bigger idea? Looking at a $12 coffee through a craft-cocktail lens.