September 19, 2016
The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to make the correct change. A look at three major misstep areas.
September 13, 2016
Recent research shows a third of consumers prefer that companies thank them in the form of points or miles – indicating the pervasiveness of loyalty programs. But retail interactions occur well outside purchase, and recognition extends beyond loyalty programs. How some retailers are thanking customers in fresh ways.
September 7, 2016
Some of the most attractive investments in retail have proven disastrous. Fortunately, retailers have learned to rebuild from past mistakes. Following are five major retail fails, some of which passed under the radar, and what to learn from them.
August 30, 2016
The reportedly limp-along introduction of Walmart Pay may cause some retailers to rethink entering the payments game, but others, including Starbucks, are excelling. Meanwhile, CVS Pay just launched. A look at what makes them different.