May 23, 2016
The sudden availability of Oculus Rift 3-D goggles in Best Buy may delight some shoppers, but it is creating another kind of rift among customers awaiting their delayed preorders. Oculus is not the first manufacturer to try serving two kings – retail vendor and direct consumer – but it faces recurring challenges that can be avoided.
May 16, 2016
In his personal letter to shoppers, J. Crew CEO Mickey Drexler appears to be backing his brand promise with a […]
May 11, 2016
The combination of customer insights available today produces clearer understanding than ever. These nine “gee whiz” insights should cause grocery […]
May 9, 2016
Target’s new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices. In doing […]