April 18, 2017
The breakthrough of virtual assistants such as Alexa and Google Assistant is raising service expectations among consumers, including in retail. How can retailers implement their own bot technology to improve customer relations?
April 10, 2017
Research shows online luxury retailers are losing millions of dollars in unrealized sales — more than their mass-market counterparts — because they are miscalculating how much to discount. Here’s a look at the factors that should influence markdowns, and how grocery chains can do the same.
March 31, 2017
Supermarkets are pressured to offer grocery delivery or pickup to meet competition and demand. However, these services are nibbling at their cracker-thin margins. Can supermarkets offer groceries on the go without raising prices?
March 24, 2017
Marriott International is offering its reward members an exclusive perk in return for their points — a stay in a luxury tent at Coachella. But the prize does not come from redeeming points; it comes from auctioning them. A look at how retailers use points auctions to engage members.