Bryan's Blog

  • Photo credit: Rent the Runway

    Where Is The Uber Of Fashion?

    September 26, 2016

    The shared economy is expected to reach $20 billion by 2020, yet retail’s contribution is evolving. A key challenge is mastering both on-demand service and inventory needs. I suspect the Uber of retail is out there, but it may require a role that the sharing economy has strived to eliminate.

  • Photo Credit: Stouffer's

    When Change Is In Store: How Starbucks, Stouffer’s And Others Manage Transformation

    September 19, 2016

    The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to make the correct change. A look at three major misstep areas.

  • Photo by Andrew Burton/Getty Images

    The Hidden Value Of Thanks: 3 Ways Apple, Lululemon And Others Do It

    September 13, 2016

    Recent research shows a third of consumers prefer that companies thank them in the form of points or miles – indicating the pervasiveness of loyalty programs. But retail interactions occur well outside purchase, and recognition extends beyond loyalty programs. How some retailers are thanking customers in fresh ways.

  • Photo: Getty Images/Home Depot

    5 Major Retail Fails From P&G, Macy’s, Walmart (And What They Teach Us)

    September 7, 2016

    Some of the most attractive investments in retail have proven disastrous. Fortunately, retailers have learned to rebuild from past mistakes. Following are five major retail fails, some of which passed under the radar, and what to learn from them.

  • Photo Source: Walmart blog

    Why Walmart Pay Doesn’t Measure Up To CVS, Starbucks And Taco Bell

    August 30, 2016

    The reportedly limp-along introduction of Walmart Pay may cause some retailers to rethink entering the payments game, but others, including Starbucks, are excelling. Meanwhile, CVS Pay just launched. A look at what makes them different.

  • Photographer: Daniel Acker/Bloomberg

    Kroger Deal Highlights 3 Reasons Blended Data Is A Must In Retail

    August 25, 2016

    Partnership with data provider IRI enables the retailer and manufacturers to share the same customer insights, for more customized experiences. If other retailers do not follow suit, they could lose in the battle for the consumer. Three reasons data continues to change the retail game.