Bryan's Blog

  • Robot Love: Can Retailers Build Emotional Loyalty With Data Machines?

    November 16, 2017

    Robots are expected to improve the retail experience by managing out-of-stocks and other practical needs in the aisles of Walmart, Lowe’s and other major chains. They also can enhance a brand’s ability to engender emotional loyalty among shoppers.

  • Is The Mall Lost On The Supermarket? 5 Facts Say No

    November 13, 2017

    More supermarkets are moving into shopping malls and stocking fresh foods where the cosmetics and casual wear used to be. While some experts argue strip centers make more sense, there are several unmistakable opportunities for mall-destined grocery retailers. Here are five, plus one caution.

  • 5 Principles For Long-Term Loyalty In The Sharing Economy

    November 10, 2017

    The sharing economy glaringly brings home the fact that shoppers no longer think product ownership is relevant — they value experience more. This shift alters what may be required to foster retail loyalty. Five basic principles will determine how retailers build it in a sharing economy.

  • 6 Ways For Retailers To Survive The Cannibalism Of Grocery Delivery

    November 6, 2017

    Costco’s venture into grocery delivery assures that major food retailers are jumping online in full force. However, the $21-billion-and-growing sales generated from online grocery will surely take a bite out of in-store purchases.

  • 4 Ways B8ta Test At Lowe’s May Prove Who’s Smartest

    October 26, 2017

    It’s been a year since Lowe’s and B8ta launched SmartSpot stores, where shoppers can test new smart-home products. In doing so, Lowe’s plugged expertise into the shopper experience and removed uncertainty, a key barrier to technology purchases. Here’s why it’s a smart bet.

  • Giant Eagle’s Got New Rewards, But Does It Have Enough Meat To Satisfy Shoppers?

    October 23, 2017

    The supermarket chain’s new rewards program is evidence that winning loyalty requires being both omnichannel and omnivore — diverse in many ways. But that’s just the start of what consumers expect. Here’s a look at three basic elements to sating the shopper.