Bryan's Blog
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May 16: Loyalty Links & Likes
May 16, 2012Here are a few loyalty links that caught my eye this week: 1. The Frequent Fliers Who Flew Too Much [...]
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Testing Your Customer Commitment, With 12 Questions
May 14, 2012We all have a lot of casual relationships in our lives, but the one we should never be carefree about [...]
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The Loyalty Leap has landed!
May 10, 2012After 16 months, 65,000 words, countless hours of research and dozens of revisions, my first book, The Loyalty Leap: Turning [...]
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May 9: Loyalty Links & Likes
May 9, 2012Here are a few loyalty links that caught my eye this week: 1. Build Loyalty by Promoting Your Customers – [...]
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Mobile Dilemmas: Letting the Consumer Lead in the Dance for Data
May 7, 2012One of the most difficult dances to master in the loyalty industry is that which pairs data collection with relevant [...]
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May 3: Loyalty Links & Likes
May 3, 2012Here are a few loyalty links that caught my eye this week: 1. Loyalty Is Not a Game – Or [...]
