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June 20: Loyalty Links & Likes

LinksAndLikes-01Here are a few loyalty links that caught my eye this week.

1. From Kroger to PSK Supermarkets, Retailers Big and Small Are Acing Loyalty Game — Supermarket News

The editorial features data from the 2013 COLLOQUY Loyalty Census and shares lessons for loyalty industry leaders.

2. Customers Willing to Pay for a Smile — Fox Business

A new study finds that one-third of shoppers return to stores because of great customer service.

3. Entrepreneurs Get Creative With Loyalty Rewards — USA Today

The reporter explores the world of loyalty marketing for small businesses.

4. Study shows airlines don’t rank high in customer satisfaction — Chicago Tribune

A break-down of why flyers are unhappy — Low quality loyalty programs make the list.

5. Target’s REDcard revs up sales — MPR

A look into Target’s rewards program and why it’s paying off for both company and consumer.

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