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May 29: Loyalty Links & Likes

Loyalty Links & LikesHere are a few loyalty links that caught my eye this week.

1. Customer Loyalty Lessons From The NHL — Business 2 Community

What companies can learn from hockey team loyalty.

2. It’s not you. It’s your customer service. — The Globe And Mail

The author shares some classic and inexpensive ways to keep customers coming back.

3. Checking In After Checkout — The New York Times

How hotels are monitoring customer feedback and experience through data collection.

4. Walmart to add automatic shopping lists to its mobile app — Retail Customer Experience

The chain is using customer data to create a mobile shopping list to improve in-store experience.

5. The Most Under-leveraged Factor Driving Customer Loyalty — Total Customer

Businesses can boost loyalty by empowering employees.

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