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February 13: Loyalty Links & Likes

Loyalty Links & LikesHere are a few loyalty links that caught my eye this week.

1. Ouch: Samsung beats out Apple in customer loyalty for the first time… and so does Amazon — Venture Beat

A recently released consumer loyalty engagement index has Samsung coming out on top in the consumer electronics category.

2. Idomoo sees sales soar as businesses turn to personal videos — Reuters

Companies look to build loyalty using custom videos crafted by Idomoo.

3. Could American Airlines + US Airways End Up As US American Airwaylines — Forbes

The author introduces the loyalty factor in the possible American Airlines and U.S. Airways merger.

4. Qantas, Emirates align loyalty — The Age

COLLOQUY award winner Qantas has announced changes to its frequent-flyer program making it similar to Emirates’ offerings.

5. Take the Time to Get Customer Service Right — TIME

The author highlights the importance of solid customer service and touches upon the idea of building good will.

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